Privacy Policy
Last Updated: July 28, 2026
1. Introduction
Welcome to StepUpX ("StepUpX", "we", "our", or "us"). Your privacy matters to us.
StepUpX is committed to protecting your personal information and maintaining the trust of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website or use any StepUpX services.
By using StepUpX, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use the platform, we may collect:
Personal Information
Full name, Email address, Mobile number, Date of birth, Gender, Country of residence, Address, Nationality.
Student Information
Academic qualifications, Schools attended, Examination results, Educational interests, Preferred study destinations, Career interests, Skills and achievements, Uploaded documents, Profile completion information, Contact information (Under parental consent for minors).
Parent Information
Where applicable: Parent/guardian details, Relationship to student, Contact information.
Institution Information
For educational institutions we may collect: Institution profile, Programme information, Contact details, Recruitment information.
Financial Partner Information
For banks and scholarship providers: Organisation details, Funding programmes, Contact information.
Technical Information
We automatically collect: IP address, Browser type, Device information, Operating system, Usage statistics, Cookies, Session information.
3. How We Use Your Information
Your information helps us:
- Create and manage your account
- Verify your identity
- Match students with relevant opportunities
- Recommend programmes
- Recommend scholarships
- Recommend financial assistance
- Connect users with institutions
- Improve platform functionality
- Respond to enquiries
- Prevent fraud
- Maintain platform security
- Comply with legal obligations
4. AI & Recommendation Engine
StepUpX uses intelligent recommendation systems to provide personalised education opportunities.
These recommendations are generated using information provided in your profile and platform activity.
Recommendations are designed to support decision-making and should not be considered professional educational or financial advice.
5. Sharing Your Information
We Never Sell Personal Data.
Your privacy is safe with us. We only share information where necessary to provide requested services or with your consent.
Information may be shared with:
- Educational Institutions
- Scholarship Providers
- Financial Institutions
- Employers (where applicable)
- Strategic Partners
- Service Providers
- Government authorities where legally required
6. Data Security
We implement appropriate technical and organisational measures including:
- Encryption
- Secure servers
- Role-based access control
- Authentication controls
- Regular security monitoring
While no online system is completely secure, we continuously work to protect your information.
7. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Improve platform performance
Users may request deletion of their accounts, subject to legal or regulatory requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate information
- Delete your information
- Withdraw consent
- Restrict processing
- Request portability
- Object to certain processing activities
Requests can be made by contacting us.
9. Children's Privacy
Where applicable, StepUpX allows parent or guardian management of student profiles.
Additional consent may be required for minors depending on applicable laws.
Parents may manage or remove child information where authorised.
10. International Users
As StepUpX grows globally, information may be processed in multiple jurisdictions while maintaining appropriate safeguards.
11. Changes to this Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website.
12. Contact
For privacy enquiries, you can contact us at:
hello@stepupx.com